Associate Customer Success Manager – Risk

Land Securities Group

London, Canada
Governance, risk & compliance specialist knowledge
Demonstrate and educate customers on functionality
Develop and execute retention strategies
Our Customer Success Managers drive successful adoption and expansion of the workflow solutions within their assigned accounts to increase value creation and revenue retention

Job Summary

  • Our Customer Success Managers drive successful adoption and expansion of the workflow solutions within their assigned accounts to increase value creation and revenue retention.
  • By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth.
  • LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Matching Summary

Our Customer Success Managers drive successful adoption and expansion of the workflow solutions within their assigned accounts to increase value creation and revenue retention.

Skills & Requirements

Must-have

  • Governance, Risk & Compliance specialist knowledge
  • demonstrate and educate customers on functionality
  • Develop and execute retention strategies
  • interpret and take action on usage information
  • identify and investigate account opportunities
  • AML name/payment screening products

Nice-to-have

  • trusted advisor relationships
  • collaborative and creative culture
  • sustainability across global business
  • financial independence

Key Requirements

  • Minimum 2-4 years of experience in banking sector
  • Governance, Compliance and Risk workflows
  • customer on boarding, KYC, AML
  • expert knowledge & experience of Compliance & Risk
  • related KYC, AML and other related regulations in EU
  • Understanding of financial markets, industry trends
  • Strong interpersonal skills
  • Strong ability to collaborate with internal teams

Work Rights

Not specified

Tailored Resume

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