Not specified; not specified; medical, dental, lif...
Fully remote
4+ years related experience
Image systems technician background
Color product servicing expertise
Ricoh is seeking a Consultant II for Product Support Technical Support, a role focused on providing technical assistance for color production digital products both remotely and on-site. The ideal candidate will have extensive technical experience, strong problem-solving skills, and a commitment to customer satisfaction
Job Summary
This role specializes in providing region-level hardware and software support for color production products and associated connected environments.
The position requires serving as the primary escalation link for complex technical issues while conducting training seminars to enhance technician skills.
Candidates will benefit from a comprehensive benefits package including medical insurance, 401K contributions, and tuition assistance programs.
Matching Summary
Match Score: 85
Ricoh is seeking a Consultant II for Product Support Technical Support, a role focused on providing technical assistance for color production digital products both remotely and on-site. The ideal candidate will have extensive technical experience, strong problem-solving skills, and a commitment to customer satisfaction.
Salary
Not specified; Not specified; Medical, dental, life, disability insurance; 401K; HSA; FSA; Tuition assistance; Paid vacation and holidays
Skills & Requirements
Must-have
4+ years related experience
Image Systems Technician background
Color product servicing expertise
Basic Connectivity certification
Valid state driver's license
Troubleshoot hardware and software failures
Nice-to-have
Strong interpersonal communication skills
Ability to conduct technical seminars
Proactive problem-solving mindset
Experience with network design
Customer service excellence
Key Requirements
Minimum 4 years of related experience
1 year Image Systems Technician experience
Basic Connectivity (IBC) certification required
Must be currently servicing color products 50% of time