The Senior Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations, orchestrating all deliverables from onboarding through renewal
Job Summary
The Senior Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations, orchestrating all deliverables from onboarding through renewal.
This role requires deep relationships with IT and business executive leadership to help customers achieve their business goals on the MuleSoft platform.
Candidates must possess fluent Spanish and English skills to support Latam customers effectively while navigating complex technical challenges.
Matching Summary
The Senior Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations, orchestrating all deliverables from onboarding through renewal.
Skills & Requirements
Must-have
MuleSoft platform expertise
8+ years technical customer success experience
4+ years management consulting services
Fluent Spanish and English language skills
Orchestration of Signature deliverables
Nice-to-have
Strong problem-solving abilities
Executive stakeholder relationship building
Cross-functional team leadership
Innovative solution finding
Adoption of new features guidance
Key Requirements
Minimum 8 years work experience in Technical Customer Success or MuleSoft
4+ years experience in management consulting services
Fluent bilingual proficiency in Spanish and English
Proven history hitting high adoption and renewal targets