Senior Customer Success Manager - Mandarin Speaker

Workiva Inc

**
Maximize customer roi
Drive adoption of workiva solutions
Develop multi-purpose relationships
** Workiva Inc. is seeking a Senior Customer Success Manager who is a Mandarin speaker to manage customer relationships and drive engagement with their platform. The ideal candidate will have at least four years of relevant experience, a strong commitment to customer success, and proficiency in both English and Mandarin. **

Job Summary

  • Our Customer Success Managers are the point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale.
  • As a CSM, your primary mission will be to maximize our customers' return on investment (ROI) in the Workiva Platform.
  • You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle.

Matching Summary

Match Score: 75

** Workiva Inc. is seeking a Senior Customer Success Manager who is a Mandarin speaker to manage customer relationships and drive engagement with their platform. The ideal candidate will have at least four years of relevant experience, a strong commitment to customer success, and proficiency in both English and Mandarin. **

Skills & Requirements

Must-have

  • Maximize customer ROI
  • Drive adoption of Workiva solutions
  • Develop multi-purpose relationships
  • Identify and manage account risks
  • Provide feedback to internal teams

Nice-to-have

  • Deep commitment to customer success
  • Understand and explain complex problems
  • Self-starter with strong time management

Key Requirements

  • 4 years of related experience
  • Bachelor's degree
  • Proficiency in English and Mandarin

Work Rights

Not specified

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