Customer Service Representative

Dow Event Center

Indianapolis, US
Competitive salary, commensurate with experience; ...
Handle incoming orders
Answer customer service inquiries
Resolve customer issues
The customer service representative plays a critical role in providing quality products and services to our customers

Job Summary

  • The customer service representative plays a critical role in providing quality products and services to our customers.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Matching Summary

The customer service representative plays a critical role in providing quality products and services to our customers.

Salary

Competitive salary, commensurate with experience; Benefits: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Skills & Requirements

Must-have

  • Handle incoming orders
  • Answer customer service inquiries
  • Resolve customer issues
  • Maintain positive customer relations
  • Excellent typing and data entry skills
  • Strong verbal and written communication skills

Nice-to-have

  • Cross-sell and up-sell customers
  • Team player
  • Commitment to company's mission and vision
  • Practice TCE (Total Customer Service)

Key Requirements

  • Basic computer skills
  • Ability to understand and follow work processes
  • Manage multiple tasks and priorities

Work Rights

Not specified

Tailored Resume

Cover Letter