Cx Manager

Talkdesk

Remote
Ote pyy: not specified; equity + bonus/commission ...
Remote
7-10+ years in technical account management or professional services
Experience with apis, crm systems like salesforce, and cloud platforms
Proven track record managing complex technical initiatives for enterprise customers
The Senior CX Manager serves as a critical senior technical advisor and strategic partner to Talkdesk's largest and most complex customers

Job Summary

  • The Senior CX Manager serves as a critical senior technical advisor and strategic partner to Talkdesk's largest and most complex customers.
  • This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success.
  • Talkdesk offers an uncapped paid time off program, 14 paid holidays, and eligibility for equity and short-term incentives based on performance.

Matching Summary

The Senior CX Manager serves as a critical senior technical advisor and strategic partner to Talkdesk's largest and most complex customers.

Salary

OTE Pay: Not specified; Equity and bonus/commission eligible; Benefits include medical, dental, vision, life, disability, EAP, and 401(k)

Skills & Requirements

Must-have

  • 7-10+ years in Technical Account Management or Professional Services
  • Experience with APIs, CRM systems like Salesforce, and cloud platforms
  • Proven track record managing complex technical initiatives for enterprise customers
  • Ability to define solution scope and manage delivery plans
  • Strong executive-level communication and consulting mindset

Nice-to-have

  • Preferred experience in financial services, healthcare, or retail sectors
  • PMP certification or equivalent project management credentials
  • Experience with contact center technology and CX platforms
  • Willingness to travel up to 25-30%
  • Agile and waterfall implementation methodology experience

Key Requirements

  • 7–10+ years of relevant industry experience
  • PMP or equivalent certification preferred
  • Travel availability up to 25–30%

Work Rights

Not specified

Tailored Resume

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