Senior Business Systems Analyst – Voice Of Customer

Genesys

$108,800.00 - $191,200.00; bonus/equity: commissio...
Fully remote
Strong sql skills
Tableau experience
Systems thinking
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
  • This role offers rare, end-to-end exposure to the full customer journey, requiring technical depth, strong SQL and Tableau experience.
  • Benefits include Medical, Dental, and Vision Insurance, flexible work schedules, development opportunities, and a 401(k) matching program.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Salary

$108,800.00 - $191,200.00; Bonus/Equity: Commission or performance-based bonus opportunities; Benefits: Medical, Dental, Vision, Telehealth, Flexible schedules, 401(k) matching, Adoption/Fertility assistance

Skills & Requirements

Must-have

  • Strong SQL skills
  • Tableau experience
  • Systems thinking
  • Data fluency
  • Cross-functional collaboration
  • Customer journey analysis

Nice-to-have

  • Empathy and collaboration
  • Customer experience focus
  • Root cause analysis
  • Innovative problem-solving

Key Requirements

  • 7+ years BSA experience
  • Experience with CRM, CLM, Billing platforms
  • Experience with VoC systems (Qualtrics, Medallia, etc.)
  • Ability to trace end-to-end data flows

Work Rights

Not specified

Tailored Resume

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