Job Summary

• Wolters Kluwer is a leading global software and services provider serving customers in over 180 countries with a workforce of about 21,000 employees.
• The Senior Customer Service Advisor role involves optimizing support processes and handling complex second-line customer inquiries to ensure efficient and high-quality service.
• Employees benefit from a market-conform salary, flexible working hours including up to three days remote work, a lease budget or company car, and a comprehensive package of extra-legal benefits.

Matching Summary

Salary

Base: Market-conform salary; Bonus/Equity: Not specified; Benefits: Lease budget or company car, meal vouchers, eco-cheques, group insurance, homeworking allowance, sufficient vacation days

Skills & Requirements

Key Requirements

• Bachelor degree or equivalent
• Several years customer service experience
• Bilingual French and Dutch proficiency
• Knowledge or willingness to learn billing and accounting
• Strong analytical skills
• Ability to produce clear documentation

Work Rights