Design and implement digital beneficiary feedback systems
Ict4d, crm workflows, case management systems
Safeguarding, accountability to affected populations
**
World Vision Kenya is seeking a Digital Consultant to design, implement, and operationalize an end-to-end digital Community Feedback Mechanism as part of its Digital Transformation Strategy. The role requires significant experience in digital systems design, particularly for beneficiary feedback systems, to enhance accountability and transparency in community engagement.
**
Job Summary
World Vision Kenya is implementing its Digital Transformation Strategy FY 2026–2030, prioritizing digital community engagement and accountability.
The consultancy aims to design, configure, pilot, and operationalize a fully functional end-to-end digital Community Feedback Mechanism by March 2026.
The system will strengthen accountability, responsiveness, transparency, and community trust through a two-way digital Beneficiary Feedback System.
Matching Summary
Match Score: 75
**
World Vision Kenya is seeking a Digital Consultant to design, implement, and operationalize an end-to-end digital Community Feedback Mechanism as part of its Digital Transformation Strategy. The role requires significant experience in digital systems design, particularly for beneficiary feedback systems, to enhance accountability and transparency in community engagement.
**
Skills & Requirements
Must-have
design and implement digital beneficiary feedback systems
ICT4D, CRM workflows, case management systems
safeguarding, accountability to affected populations
SMS, automation, dashboards, reporting tools
end-to-end digital Community Feedback Mechanism
Nice-to-have
Christian faith inspired
transforming vulnerable children's lives
complex multi-stakeholder environments
Key Requirements
Bachelor's degree in IT, Computer Science, or related field
7-10 years of professional experience in digital systems design
Proven experience designing and deploying digital beneficiary feedback systems
Hands-on experience with SMS/USSD platforms, workflow automation
Experience working with safeguarding and data protection frameworks