Senior Technical Support Engineer

Workday

Japan
Hybrid (minimum 50% in-office engagement per quarter)
3+ years technical support experience
Bilingual japanese and english fluency
Splunk kibana grafana troubleshooting
Workday is seeking a Senior Technical Support Engineer in Japan for a hybrid role focused on solving complex technical challenges and delivering excellent customer support. The ideal candidate will have experience in providing technical support for SaaS solutions and possess strong analytical and problem-solving skills, along with fluency in both Japanese and English

Job Summary

  • This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for global customers.
  • The position requires fluency in both Japanese and English to serve as a key point of contact for major strategic clients in Japan.
  • Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues within a fast-paced environment.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Support Engineer in Japan for a hybrid role focused on solving complex technical challenges and delivering excellent customer support. The ideal candidate will have experience in providing technical support for SaaS solutions and possess strong analytical and problem-solving skills, along with fluency in both Japanese and English.

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Bilingual Japanese and English fluency
  • Splunk Kibana Grafana troubleshooting
  • SaaS solution support expertise
  • SLA-driven case management

Nice-to-have

  • Experience with Workday or Salesforce
  • Strong analytical problem-solving skills
  • Ability to guide teams and customers
  • Flexible hybrid work arrangement
  • Global team collaboration mindset

Key Requirements

  • 3+ years proven technical support experience
  • Fluency in speaking reading and writing Japanese and English
  • Experience with ticketing systems like JIRA
  • Knowledge of Configurable Security and Integrations

Work Rights

Not specified

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