Customer Success Director - Healthcare (c1 - B2b)

CLEAR

New York, United States
Base: $150,000-190,000; bonus/equity: annual bonus...
On-site
Customer success strategy
Build and lead teams
Executive-level relationships
The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem

Job Summary

  • The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.
  • Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence.
  • At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best.

Matching Summary

The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.

Salary

Base: $150,000-190,000; Bonus/Equity: annual bonuses, commission, Restricted Stock Units; Benefits: comprehensive healthcare plans, family-building benefits, flexible time off, annual wellness stipend, free OneMedical memberships, CLEAR Plus membership, 401(k) with match

Skills & Requirements

Must-have

  • Customer success strategy
  • Build and lead teams
  • Executive-level relationships
  • Cross-functional partnership
  • Complex implementation leadership
  • Healthcare ecosystem understanding

Nice-to-have

  • Strategic partner positioning
  • Consultative mindset
  • Solutions-oriented approach
  • High EQ and attention to detail

Key Requirements

  • 8+ years experience in customer success
  • Significant experience in healthcare
  • Proven track record leading teams
  • Experience leading complex initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter