Crm & Sfe Specialist

Merck & Co., Inc.

Hybrid
Veeva crm administration experience
Salesforce marketing cloud expertise
Sales force effectiveness governance
Merck & Co., Inc. is seeking a CRM & SFE Specialist to oversee the CRM and Sales Force Effectiveness (SFE) capabilities, ensuring high data quality and user adoption across markets. The role demands hands-on experience with Veeva CRM and Salesforce, and requires close collaboration with commercial teams to enhance CRM functionalities

Job Summary

  • The specialist owns the CRM and Sales Force Effectiveness capability, ensuring system reliability and high-value adoption across markets.
  • This hands-on role requires deep expertise in Veeva CRM, Salesforce, and Salesforce Marketing Cloud to support omnichannel engagement strategies.
  • The position acts as the single point of accountability for CRM and SFE, bridging business needs with IT service delivery.

Matching Summary

Match Score: 85

Merck & Co., Inc. is seeking a CRM & SFE Specialist to oversee the CRM and Sales Force Effectiveness (SFE) capabilities, ensuring high data quality and user adoption across markets. The role demands hands-on experience with Veeva CRM and Salesforce, and requires close collaboration with commercial teams to enhance CRM functionalities.

Skills & Requirements

Must-have

  • Veeva CRM administration experience
  • Salesforce Marketing Cloud expertise
  • Sales Force Effectiveness governance
  • Omnichannel engagement execution
  • Data quality and compliance management

Nice-to-have

  • Coaching mindset with analytical focus
  • Continuous improvement approach
  • Strong stakeholder communication skills
  • Solution-oriented working style
  • Experience with multi-country stakeholders

Key Requirements

  • Degree in Business, Marketing, IT, or Data Analytics
  • Proven CRM administration experience (Salesforce or Veeva)
  • Exposure to data governance and system releases

Work Rights

Not specified

Tailored Resume

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