Customer Care Manager | Auckland

Rentokil Initial Australia

Auckland, New Zealand
On-site
Customer care leadership
National account management
Revenue growth focus
This role is critical in ensuring the delivery of high-quality service to key clients while supporting revenue growth, retention, and long-term account value

Job Summary

  • This role is critical in ensuring the delivery of high-quality service to key clients while supporting revenue growth, retention, and long-term account value.
  • You will be responsible for optimising team performance, enhancing customer experience, and aligning service delivery with broader business and sales objectives.
  • This is an opportunity to shape customer experiences, influence business outcomes, and lead a team that truly makes a difference.

Matching Summary

This role is critical in ensuring the delivery of high-quality service to key clients while supporting revenue growth, retention, and long-term account value.

Skills & Requirements

Must-have

  • Customer Care Leadership
  • National Account Management
  • Revenue Growth Focus
  • Customer Retention Strategies
  • Performance Management
  • Service Delivery Alignment

Nice-to-have

  • Commercially Focused
  • Results-Driven
  • Teamwork and Relationships
  • Problem Solving

Key Requirements

  • Minimum 2 years leadership experience
  • Business services sector experience preferred
  • Right to live and work in New Zealand

Work Rights

Right to live and work permanently or long-term

Tailored Resume

Cover Letter