The Director of Operations position at Ticketmaster in Tokyo focuses on leading the local ticketing team, ensuring exceptional service delivery to clients, and enhancing client and fan satisfaction. The role emphasizes operational efficiency, team management, and client relationship development within the live entertainment industry
Job Summary
The Director of Operations is responsible for providing leadership for employees and delivering outstanding support, vision, and guidance for their region.
This role includes accountability for client and fan satisfaction, meeting service level standards, and driving efficiency.
The position is key in strengthening client relations and increasing client satisfaction within the APAC region.
Matching Summary
Match Score: 85
The Director of Operations position at Ticketmaster in Tokyo focuses on leading the local ticketing team, ensuring exceptional service delivery to clients, and enhancing client and fan satisfaction. The role emphasizes operational efficiency, team management, and client relationship development within the live entertainment industry.
Skills & Requirements
Must-have
Extensive account management experience
Strong project management skills
Experience in ticketing or live events
Nice-to-have
Fluent in English and Japanese
Good listener with outstanding interpersonal qualities
Highly motivated team player
Key Requirements
Proven track record of innovation and leadership
Direct experience managing a team of client support staff
Strong working knowledge of Microsoft Excel, Word, and PowerPoint