Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ years project management with workday hcm payroll financials
Business level japanese communication skills
This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies

Job Summary

  • This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies.
  • The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams.
  • Workday offers a culture rooted in integrity and empathy where employees are trusted to take risks and grow their careers globally.

Matching Summary

This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management with Workday HCM Payroll Financials
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • SaaS environment customer management experience

Nice-to-have

  • Functional domain expertise in Financials
  • State and Local Government customer base experience
  • Adaptive Planning implementation experience
  • Experience facilitating executive leadership meetings
  • Global team collaboration experience

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be based in Tokyo or Osaka office for 50% of time

Work Rights

Not specified

Tailored Resume

Cover Letter