FWD Life Insurance Group is seeking a Senior Executive for Customer Service based in Kuala Lumpur, Malaysia. The role focuses on managing customer inquiries across various channels while also handling escalations and supporting team operations
Job Summary
The role is responsible for handling all customers' enquiries and service requests across phone, email, web chat, social media, and walk-in counters.
Candidates must deliver delightful service experiences by providing accurate and timely responses that meet targeted service turnaround times.
The position involves supporting managers with team briefings, scheduling, and real-time operational monitoring while ensuring regulatory compliance.
Matching Summary
Match Score: 85
FWD Life Insurance Group is seeking a Senior Executive for Customer Service based in Kuala Lumpur, Malaysia. The role focuses on managing customer inquiries across various channels while also handling escalations and supporting team operations.
Skills & Requirements
Must-have
Handle customer enquiries across channels
Manage complaints and feedback resolution
Support team briefing and scheduling
Nice-to-have
Positive and driven work attitude
Resourceful problem-solving skills
Experience guiding new joiners
Key Requirements
Diploma or Degree holder
At least 4 years of experience in customer service