Aog Desk Officer

Airbus Customer Services Sdn Bhd

Manage aog and cri exchange orders
Work night weekends and public holidays shifts
Ensure airworthiness certification compliance
This role serves as the main focal point for FHS customers requiring urgent component support under AOG and CRI priority to prevent aircraft grounding

Job Summary

  • This role serves as the main focal point for FHS customers requiring urgent component support under AOG and CRI priority to prevent aircraft grounding.
  • The position involves managing the entire end-to-end process from customer requests to monitoring shipments while adhering to strict contractual KPIs and airworthiness regulations.
  • Candidates must be flexible enough to work rotating shifts including nights, weekends, and public holidays to ensure 24/7 operational coverage.

Matching Summary

This role serves as the main focal point for FHS customers requiring urgent component support under AOG and CRI priority to prevent aircraft grounding.

Skills & Requirements

Must-have

  • Manage AOG and CRI exchange orders
  • Work night weekends and public holidays shifts
  • Ensure airworthiness certification compliance
  • Execute procurement and RFQ processes
  • Monitor shipment and delivery timelines

Nice-to-have

  • Fluent in Mandarin or French language
  • Experience with Salesforce SAP AMASIS ERP
  • Strong negotiation skills with vendors
  • Proactive problem-solving mindset
  • Excellent communication and interpersonal skills

Key Requirements

  • Diploma with minimum 2 years relevant experience or Bachelor's Degree
  • Knowledge of Civil Aviation Authority requirements and Export Control regulations
  • Proficiency in English with Mandarin or French as an added advantage

Work Rights

Not specified

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