Service Account Manager

PURE STORAGE

Sydney, Australia
On-site
Manage and enhance customer relationships
Drive post-sales and support activities
Orchestrating the customer experience
As a Senior Service Account Manager, you are responsible for managing and enhancing customer relationships, driving post-sales and support activities, and ensuring the successful deployment and operation of Everpure products and solutions

Job Summary

  • As a Senior Service Account Manager, you are responsible for managing and enhancing customer relationships, driving post-sales and support activities, and ensuring the successful deployment and operation of Everpure products and solutions.
  • This role is pivotal in orchestrating the customer experience, particularly in our largest and most strategic accounts.
  • The ideal candidate will be a customer advocate with extensive industry-level expertise, a trusted advisor and subject matter expert, focused on leading the way to successfully drive customer satisfaction, retention, and business growth.

Matching Summary

As a Senior Service Account Manager, you are responsible for managing and enhancing customer relationships, driving post-sales and support activities, and ensuring the successful deployment and operation of Everpure products and solutions.

Skills & Requirements

Must-have

  • manage and enhance customer relationships
  • drive post-sales and support activities
  • orchestrating the customer experience
  • trusted advisor and subject matter expert
  • drive large, complex customer engagements
  • proactively communicate and drive service updates
  • own the overall customer service delivery relationship

Nice-to-have

  • innovative thinking
  • grow along with us
  • join the smartest team
  • seize the endless opportunities
  • leave your mark

Key Requirements

  • Proven experience in a customer-facing role
  • strong project management skills
  • executive-level communication skills
  • Deep understanding of Everpure products and services
  • Strong analytical skills
  • Ability to influence and collaborate
  • Expertise in mentoring and guiding junior team members

Work Rights

Not specified

Tailored Resume

Cover Letter