Sr Customer Success Manager/customer Success Manager-paradox

WORKDAY AUSTRALIA PTY

Chicago, IL, USA
Base: $99,800 usd - $149,600 usd; bonus/equity: el...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

Base: $99,800 USD - $149,600 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • product support and troubleshooting
  • client onboarding and training

Nice-to-have

  • HR/recruiting software expertise
  • executive relationship building
  • cross-functional collaboration
  • sun-drenched optimism and drive

Key Requirements

  • 8+ years customer success/account management experience
  • 5+ years customer success/account management experience
  • 8+ years enterprise SaaS implementation experience
  • 5+ years enterprise SaaS implementation experience
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products
  • Comfortable working with global, cross-functional teams
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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