Job Summary

• The Associate Principal Customer Success Manager is the primary owner of large, complex health plan accounts, responsible for building trusted client relationships and ensuring successful outcomes across the customer lifecycle.
• This role plays a critical role in protecting revenue, driving retention, and identifying opportunities to expand value through strong partnerships and execution.
• Availity offers a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, a 401k match program, unlimited PTO for salaried associates, and paid parental leave.

Matching Summary

Skills & Requirements

Key Requirements

• Experience managing enterprise or complex customer accounts
• Strong relationship-building skills with executive-level stakeholders
• Ability to navigate ambiguity and drive outcomes through influence
• Comfort handling escalations and facilitating resolution
• Excellent communication, judgment, and organizational skills
• Healthcare industry experience preferred

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