You will play a critical role in ensuring the Risk Operations organization is fully prepared to support our merchants with new product releases and enhancements
Job Summary
You will play a critical role in ensuring the Risk Operations organization is fully prepared to support our merchants with new product releases and enhancements.
Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing crucial input on supportability, usability, and potential pain points from our internal Operations users perspective.
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Matching Summary
You will play a critical role in ensuring the Risk Operations organization is fully prepared to support our merchants with new product releases and enhancements.
Skills & Requirements
Must-have
Product development processes
Support operations
Product readiness
Customer advocacy
Data analysis
SQL skills
Project management capabilities
Nice-to-have
Advocating for user needs
Positive support experience
Payments industry experience
Key Requirements
In-depth knowledge of product development processes
Demonstrated experience in supportability, product readiness, or customer advocacy roles