Base: $60,000 to $65,000 cad; bonus/equity: not sp...
On-site
End-to-end order management across retail wholesale and d2c channels
Primary escalation point for complex customer issues
Oversee d2c order fulfillment and monitoring activity
The role is responsible for overseeing end-to-end customer service, order management, and logistics operations supporting Sony Music Canada's physical supply chain including direct-to-consumer fulfillment
Job Summary
The role is responsible for overseeing end-to-end customer service, order management, and logistics operations supporting Sony Music Canada's physical supply chain including direct-to-consumer fulfillment.
The specialist acts as the primary escalation point for complex customer issues such as order discrepancies, shipment delays, claims, and returns ensuring timely resolution.
This position serves as the primary operational liaison with third party warehouses and carriers supporting shipment coordination performance reviews and continuous improvement efforts.
Matching Summary
The role is responsible for overseeing end-to-end customer service, order management, and logistics operations supporting Sony Music Canada's physical supply chain including direct-to-consumer fulfillment.
Salary
Base: $60,000 to $65,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
end-to-end order management across retail wholesale and D2C channels
primary escalation point for complex customer issues
oversee D2C order fulfillment and monitoring activity
manage customer claims quality issues and service recovery
liaison with third party warehouses and carriers
Nice-to-have
strong coordination across internal teams and external partners
commitment to artistic integrity and transparency
experience supporting priority artist releases
Key Requirements
Full time permanent employment status
Ability to work onsite at least four days per week
Experience in supply chain or logistics operations