Senior Director, Operational Excellence

Oscar Health

New York, New York, United States
Base: $198,720 - $260,820 py; bonus/equity: annual...
On-site
12+ years healthcare industry experience
7+ years managed care operations
8+ years shared services leadership
This role serves as the primary architect of Oscar's operational engine, ensuring four key pillars work in lockstep to deliver a seamless member experience

Job Summary

  • This role serves as the primary architect of Oscar's operational engine, ensuring four key pillars work in lockstep to deliver a seamless member experience.
  • The position requires balancing rapid scalability with lean efficiency while maintaining industry-leading operational quality and member satisfaction.
  • Candidates will leverage a management consulting lens to diagnose complex friction points and design end-to-end solutions that improve throughput and member outcomes.

Matching Summary

This role serves as the primary architect of Oscar's operational engine, ensuring four key pillars work in lockstep to deliver a seamless member experience.

Salary

Base: $198,720 - $260,820 per year; Bonus/Equity: Annual performance bonuses and company equity grants eligible; Benefits: Medical, dental, vision, unlimited vacation, paid parental leave, 401(k)

Skills & Requirements

Must-have

  • 12+ years healthcare industry experience
  • 7+ years managed care operations
  • 8+ years shared services leadership
  • Management consulting background
  • BPO and offshore partner management
  • Lean Six Sigma methodology application

Nice-to-have

  • MBA or MPH degree preferred
  • Top-tier consulting firm experience
  • Internal strategy and operations background
  • High empathy and accountability culture
  • Cross-functional transformation expertise

Key Requirements

  • 12+ years healthcare industry experience
  • 7+ years managed care operations environment
  • 8+ years leading shared services functions
  • 5+ years managing managers
  • Management consulting background required
  • Direct ownership of departmental budgets

Work Rights

Not specified

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