Guest Experience Agent (gro)

Hotel Chadstone Melbourne MGallery

Ubud, Indonesia
On-site
Minimum 2 years front office experience
Fluency in english written and verbal
Strong communication and interpersonal skills
Join a hotel that is a member of the Accor network, bringing together over 45 brands and 5,500 hotels globally

Job Summary

  • Join a hotel that is a member of the Accor network, bringing together over 45 brands and 5,500 hotels globally.
  • Serve as the primary point of contact for guest inquiries, requests, and complaints while ensuring timely and professional resolution.
  • Maintain detailed knowledge of hotel facilities, services, dining concepts, and local attractions to provide accurate information and recommendations.

Matching Summary

Match Score: 85

Join a hotel that is a member of the Accor network, bringing together over 45 brands and 5,500 hotels globally.

Skills & Requirements

Must-have

  • Minimum 2 years Front Office experience
  • Fluency in English written and verbal
  • Strong communication and interpersonal skills

Nice-to-have

  • Additional language skills highly valued
  • Ability to work flexible schedules including weekends
  • Problem-solving mindset with collaborative approach

Key Requirements

  • Minimum 2 years hospitality experience
  • English fluency required
  • Proficiency in property management systems

Work Rights

Not specified

Tailored Resume

Cover Letter