Director, Operations Government Services

Sonova Group

Aurora, IL, United States
Base: $162,640 - $185,000; bonus/equity: commissio...
On-site
Government services operational model
Quality, on-time delivery, and cost
Order entry, order management, customer service, and fulfillment
The Sr. Manager, Operations Government Services is responsible for leading the service and operational performance of the Government Services value stream

Job Summary

  • The Sr. Manager, Operations Government Services is responsible for leading the service and operational performance of the Government Services value stream.
  • This role oversees customer service and order fulfillment operations while driving performance across quality, delivery, and cost.
  • The position partners closely with cross-functional teams to execute strategic initiatives, ensure compliance with government and regulatory requirements, and deliver operational excellence within a complex, high-visibility channel.

Matching Summary

The Sr. Manager, Operations Government Services is responsible for leading the service and operational performance of the Government Services value stream.

Salary

Base: $162,640 - $185,000; Bonus/Equity: commission eligible/bonus eligible; Benefits: Medical, dental and vision coverage, 401k plan with company match, Company paid life/ad&d insurance, Company paid Short/Long-Term Disability coverage, PTO, Paid parental bonding leave

Skills & Requirements

Must-have

  • Government Services operational model
  • quality, on-time delivery, and cost
  • order entry, order management, customer service, and fulfillment
  • compliance with government and regulatory requirements
  • lead, develop, and manage a high-performing team

Nice-to-have

  • strategic initiatives
  • operational excellence
  • revenue growth and market share objectives
  • inclusive environment
  • collaboration and engagement

Key Requirements

  • Bachelor’s degree preferred
  • 7–10 years of experience in operations, customer service, or sales
  • Proven leadership experience managing teams
  • Strong understanding of operational KPIs, process improvement, and value stream management
  • Experience working in regulated environments
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

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