Bilingual Tax Operations Representative

Manulife Financial Corporation

Montreal, Quebec, Canada
Base: $52,650.00 - $87,750.00 cad; bonus/equity: i...
Hybrid
Fully bilingual french english communication
3 years customer service experience preferred
Fast-paced environment adaptability
The role involves handling complex individual insurance taxation transactions through both inbound and outbound bilingual communications

Job Summary

  • The role involves handling complex individual insurance taxation transactions through both inbound and outbound bilingual communications.
  • Employees work in a hybrid model requiring presence in the office on Tuesdays through Thursdays to foster collaboration.
  • The company offers competitive compensation ranging from $52,650.00 to $87,750.00 CAD along with comprehensive benefits and incentive programs.

Matching Summary

The role involves handling complex individual insurance taxation transactions through both inbound and outbound bilingual communications.

Salary

Base: $52,650.00 - $87,750.00 CAD; Bonus/Equity: Incentive compensation tied to performance available; Benefits: Health, dental, vision, pension, paid time off, and wellness benefits included

Skills & Requirements

Must-have

  • Fully bilingual French English communication
  • 3 years customer service experience preferred
  • Fast-paced environment adaptability
  • Basic tax concepts understanding
  • Excel proficiency pivot tables VLOOKUP

Nice-to-have

  • Strong emotional intelligence skills
  • Proactive problem-solving approach
  • Initiative to learn new software
  • Collaborative team mindset
  • Detail-oriented decision making

Key Requirements

  • Minimum 3 years similar role experience
  • Fluency in French and English required
  • Proficiency in Excel including Pivot tables and VLOOKUPs
  • Ability to navigate multiple computer systems
  • Experience in fast-paced customer service environments

Work Rights

Not specified

Tailored Resume

Cover Letter