Base: $80,000 to $90,000; bonus/equity: discretion...
Hands-on troubleshooting techniques
Structured problem-solving methods
Data-driven insights
Investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements
Job Summary
Investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements.
Support new product launches by leading specialized quality monitoring activities and high priority investigations.
Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams.
Matching Summary
Investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements.
Salary
Base: $80,000 to $90,000; Bonus/Equity: discretionary bonus; Benefits: health insurance, 401(k) plan, paid time off and paid holidays