Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication
Job Summary
Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication.
Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit, the quality standards, the time allocation and the processes.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Matching Summary
Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication.
Skills & Requirements
Must-have
Customer satisfaction through quality service
Proactive on-site communication
Accurate real-time back reporting
Equipment safety and performance
Managing site environment during service
Identifying and communicating site risks
Executing service visits respecting schedule
Nice-to-have
Ambassador attitude
Collaborative working culture
Sharing information and ideas
Ethical business practices
Trust and respect among co-workers
Key Requirements
Familiar with all aspects of lift and associated technology