Sr Technical Product Manager - Service Improvements, Quality and Escalations
Amazon
London, GB
On-site
Senior technical product management experience
Customer service quality and escalations domain knowledge
Strong analytical thinking and data-driven decision making
This role involves directly influencing the direction of Service Experience products through customer experience and service improvement lenses
Job Summary
This role involves directly influencing the direction of Service Experience products through customer experience and service improvement lenses.
The ideal candidate will dive deep into current and future customer needs to deliver actionable insights that drive continuous product improvement.
Success requires a passionate individual who can collaborate across multiple organizations to define strategy, vision, and features for world-class innovation.
Matching Summary
This role involves directly influencing the direction of Service Experience products through customer experience and service improvement lenses.
Skills & Requirements
Must-have
Senior Technical Product Management experience
Customer Service Quality and Escalations domain knowledge
Strong analytical thinking and data-driven decision making
Cross-functional leadership and stakeholder influence
Ability to thrive in ambiguous entrepreneurial environments
Nice-to-have
Experience with AI and Generative AI applications
Background in building proof of concept experiments
Excellent narrative communication skills for senior leadership
History of delivering elegant solutions to complex problems
Key Requirements
Proven history of delivering results in technical product management
Exceptional ability to influence across company organizations
Demonstrated track record of solving complicated problems