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Absa Bank Limited is seeking a Head of Digital Design to lead human-centered design initiatives that enhance customer experiences across digital channels. The ideal candidate will possess strong leadership skills, strategic vision, and a deep understanding of design governance and customer value propositions.
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Job Summary
The role involves leading a human-centred digital design strategy to drive seamless customer experiences across all digital channels.
Candidates must exercise overall responsibility for programme delivery while managing third-party vendor relationships and forging strategic partnerships.
The position requires setting design standards and principles aligned with business outcomes while coaching designers to ensure quality craft.
Matching Summary
Match Score: 75
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Absa Bank Limited is seeking a Head of Digital Design to lead human-centered design initiatives that enhance customer experiences across digital channels. The ideal candidate will possess strong leadership skills, strategic vision, and a deep understanding of design governance and customer value propositions.
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Skills & Requirements
Must-have
Human-centred digital design leadership
Strategic partnership management with vendors
End-to-end experience design governance
Agile and product operating models
Systems thinking and Lean Six Sigma
Nice-to-have
AI tools proficiency for design
Strong stakeholder influence at executive level
Capability building and change leadership
Scalability and reusability focus
Cross-functional collaboration with Data and Tech
Key Requirements
Bachelor's Degree in Physical, Mathematical, Computer or Life Sciences
Experience in strategy and vision setting
Proven track record in design leadership and people management