Helpdesk Service Desk

Minsait

Portugal, PT
On-site
First-level it support
Incident registration and categorization
Troubleshooting and problem resolution
We are a leading global technology and digital consulting company that connects people, technology, and businesses to create growth, transformation, and positive, sustainable impact

Job Summary

  • We are a leading global technology and digital consulting company that connects people, technology, and businesses to create growth, transformation, and positive, sustainable impact.
  • The ideal candidate will provide first-level technical assistance to users, ensuring timely resolution of incidents and adherence to agreed service levels.
  • We promote professional development and equal opportunities, offering a work environment free from any discrimination.

Matching Summary

We are a leading global technology and digital consulting company that connects people, technology, and businesses to create growth, transformation, and positive, sustainable impact.

Skills & Requirements

Must-have

  • First-level IT support
  • Incident registration and categorization
  • Troubleshooting and problem resolution
  • Service Level Agreements (SLAs)
  • ITSM knowledge mandatory
  • Portuguese and English technical support

Nice-to-have

  • Proactive and customer-oriented
  • Professional and empathetic approach
  • Continuous learning and new technologies
  • Suggest process improvements
  • Work-life balance and flexibility

Key Requirements

  • 2-3 years IT support/helpdesk experience
  • CompTIA A+, ITIL Foundation preferred
  • Jira Service Management experience preferred
  • Availability for rotating shifts (24x7)

Work Rights

Not specified

Tailored Resume

Cover Letter