Senior Manager, Training Delivery

Expedia

Gurgaon, India
End-to-end training delivery
Contact center l&d experience
Data-informed decision-making
Lead end-to-end training delivery aligned to business priorities, learner needs, and organizational strategy, ensuring consistently high-quality facilitation and learning experiences

Job Summary

  • Lead end-to-end training delivery aligned to business priorities, learner needs, and organizational strategy, ensuring consistently high-quality facilitation and learning experiences.
  • Drive data-informed decision-making, defining KPIs, analyzing satisfaction and outcomes data, and using insights to continuously improve delivery effectiveness and efficiency.
  • We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, and a flexible work model.

Matching Summary

Lead end-to-end training delivery aligned to business priorities, learner needs, and organizational strategy, ensuring consistently high-quality facilitation and learning experiences.

Skills & Requirements

Must-have

  • End-to-end training delivery
  • Contact center L&D experience
  • Data-informed decision-making
  • Cross-functional influence and collaboration
  • Manage complex training programs

Nice-to-have

  • Strategic business partner
  • Open and inclusive culture
  • Passion for travel
  • Flexible work model

Key Requirements

  • 8+ years in L&D or related field
  • 6+ years with Master's degree
  • 3+ years people leadership experience
  • Advanced facilitation and delivery expertise
  • Strong data and analytical capability
  • Solid business and project management acumen

Work Rights

Not specified

Tailored Resume

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