Service Desk Agent – Enterprise Itsm Operations (24/7)

PwC Poland

Hybrid
Experience in service desk role
Hands-on experience with jira service management
Strong troubleshooting and analytical skills
The Application Managed Services team is recognized worldwide for their proactive problem-solving capabilities

Job Summary

  • The Application Managed Services team is recognized worldwide for their proactive problem-solving capabilities.
  • This role involves handling escalated incidents and coordinating with various teams to ensure effective resolution.
  • Employees enjoy a hybrid working model and a comprehensive medical and wellbeing program.

Matching Summary

The Application Managed Services team is recognized worldwide for their proactive problem-solving capabilities.

Skills & Requirements

Must-have

  • Experience in Service Desk role
  • Hands-on experience with Jira Service Management
  • Strong troubleshooting and analytical skills
  • Very good English communication skills

Nice-to-have

  • Experience with Salesforce user support
  • Exposure to integrated ITSM ecosystems
  • Familiarity with change management processes

Key Requirements

  • Practical understanding of ITIL processes
  • Ability to work in a regulated environment
  • ITIL Foundation certification or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter