Customer Banking Specialist - Kew

CommBank

Kew, Australia
Predetermined roster: monday 9.30am-4pm, tuesday 9.30am-4pm, wednesday 11am-4pm, thursday 11am-4pm, friday 9.30am-4pm.
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for its Kew branch, focusing on delivering exceptional customer service and support in various banking needs. The ideal candidate will have a background in customer service, strong communication skills, and a genuine interest in a career in banking

Job Summary

  • As the Customer Banking Specialist in our Kew Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for its Kew branch, focusing on delivering exceptional customer service and support in various banking needs. The ideal candidate will have a background in customer service, strong communication skills, and a genuine interest in a career in banking.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Champion risk-adverse culture

Nice-to-have

  • Interest in building a career
  • Improving financial wellbeing
  • Positive impact on customers' lives

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter