Not specified; salary reviews included; incentive ...
Fully remote
Experience in fast-paced high-pressure environment
Strong pc skills with ability to learn new systems
Excellent communication and stakeholder engagement skills
The role involves managing a portfolio of workers compensation claims while supporting injured workers through their return-to-work journey
Job Summary
The role involves managing a portfolio of workers compensation claims while supporting injured workers through their return-to-work journey.
EML fosters a learning culture with comprehensive benefits including flexible work arrangements, health insurance, and professional development opportunities.
Candidates must demonstrate the ability to provide timely, empathetic service and manage complex cases within legislative guidelines.
Matching Summary
The role involves managing a portfolio of workers compensation claims while supporting injured workers through their return-to-work journey.
Salary
Not specified; Salary reviews included; Incentive scheme available
Skills & Requirements
Must-have
Experience in fast-paced high-pressure environment
Strong PC skills with ability to learn new systems
Excellent communication and stakeholder engagement skills
Nice-to-have
Empathetic and resilient approach to sensitive situations
Proactive self-motivated problem solver
High attention to detail and organizational skills
Key Requirements
Previous experience in customer service, medical reception, or call centre
Ability to work full-time in Melbourne office with hybrid flexibility
Knowledge of legislation and compliance guidelines for claims management