Customer Success Manager - Us [ic2]

Sourcegraph

United States
Base: $96,640 usd; bonus/equity: $24,160 usd commi...
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Customer-facing experience in technical saas
Comfort presenting to technical audiences
Ability to analyze product telemetry and health scores
** Sourcegraph is seeking a Customer Success Manager to strengthen post-sales relationships with enterprise and commercial accounts, ensuring customers derive value from their products. The ideal candidate should be tech-curious, customer-oriented, and capable of working autonomously within a remote environment. **

Job Summary

  • Sourcegraph is the world's most powerful code intelligence platform relied upon by developers at companies like Stripe, Uber, and Dropbox.
  • The role involves managing a book of 20-30 enterprise accounts, driving adoption of features like Deep Search and MCP, and leading business reviews.
  • Compensation includes an above-average base salary of $96,640 USD plus $24,160 USD commission, totaling $120,800 USD OTE, along with equity and benefits.

Matching Summary

Match Score: 75

** Sourcegraph is seeking a Customer Success Manager to strengthen post-sales relationships with enterprise and commercial accounts, ensuring customers derive value from their products. The ideal candidate should be tech-curious, customer-oriented, and capable of working autonomously within a remote environment. **

Salary

Base: $96,640 USD; Bonus/Equity: $24,160 USD commission + equity; Benefits: Generous perks & benefits

Skills & Requirements

Must-have

  • Customer-facing experience in technical SaaS
  • Comfort presenting to technical audiences
  • Ability to analyze product telemetry and health scores

Nice-to-have

  • Background in developer tooling or observability
  • Experience working with large varied book of business
  • CS, engineering, or technical undergraduate background
  • Proven ability to build AI workflows
  • Self-directed and proactive work style

Key Requirements

  • Prior experience in a technical SaaS environment
  • Demonstrated comfort presenting to customers or technical audiences
  • Must overlap with PT/MT time zones for at least 20 hours/week

Work Rights

Preference for US residents; not specified if citizenship required

Tailored Resume

Cover Letter