Not specified; generous discounts from over 350 re...
Fully remote
Src act administration experience
Dispute resolution and mediation skills
Case manager coaching and training
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988
Job Summary
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
The position involves undertaking reconsiderations, appeals, and reviews of compensation entitlements while coaching team members to deliver a world-class customer experience.
EML offers a diverse culture with flexible work arrangements, including up to 3 days of remote work per week after training.
Matching Summary
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
Salary
Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme plus salary reviews
Skills & Requirements
Must-have
SRC Act administration experience
Dispute resolution and mediation skills
Case manager coaching and training
Risk management principles application
Legislative and case law knowledge
Nice-to-have
Fast-paced environment adaptability
Continuous improvement initiatives
Stakeholder management excellence
Customer-centric service delivery
Key Requirements
Strong experience administering SRC Act claims
Demonstrated ability in dispute resolution
Experience developing and conducting training
Proven capability in workers compensation settings