Lloyds Banking Group - Customer Support - Boston

Lloyds Banking Group

Boston, United Kingdom
Base: £19,463 increasing to £20,020 after 6 months...
12 months customer service experience
Part-time availability including saturdays
Face-to-face customer interaction skills
This role focuses on helping customers through important moments such as bereavement or fraud concerns with reassurance and practical support

Job Summary

  • This role focuses on helping customers through important moments such as bereavement or fraud concerns with reassurance and practical support.
  • Employees will receive comprehensive training to master new skills and earn accreditations through the Skill Progression Framework.
  • The company offers a generous benefits package including up to 15% pension contribution, private medical benefit, and 22 days of holiday.

Matching Summary

This role focuses on helping customers through important moments such as bereavement or fraud concerns with reassurance and practical support.

Salary

Base: £19,463 increasing to £20,020 after 6 months; Bonus/Equity: Annual performance-related bonus available; Benefits: Up to 15% pension, private medical, share schemes

Skills & Requirements

Must-have

  • 12 months customer service experience
  • Part-time availability including Saturdays
  • Face-to-face customer interaction skills

Nice-to-have

  • Empathy and ability to build relationships
  • Calm under pressure and adaptable
  • Interest in progressing within financial services

Key Requirements

  • Minimum 12 months customer service experience
  • No previous financial services experience required
  • Ability to work part-time hours including Saturdays

Work Rights

Not specified

Tailored Resume

Cover Letter