Director, Executive Experience

SBD Inc

Towson, MD, US
Base: $134,300-$231,700 annually; bonus/equity: no...
Onsite
10+ years it operations leadership
Global executive technology support
C-suite stakeholder engagement
This role serves as the single point of accountability for the global technology experience of senior leaders and executives

Job Summary

  • This role serves as the single point of accountability for the global technology experience of senior leaders and executives.
  • The successful candidate will lead a dedicated team to deliver world-class, proactive, and personalized IT support to the C-suite.
  • Stanley Black & Decker offers a competitive salary range of $134,300-$231,700 along with comprehensive benefits including medical, dental, and 401(k).

Matching Summary

This role serves as the single point of accountability for the global technology experience of senior leaders and executives.

Salary

Base: $134,300-$231,700 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement

Skills & Requirements

Must-have

  • 10+ years IT Operations leadership
  • Global executive technology support
  • C-suite stakeholder engagement
  • Vendor and MSP management
  • Team leadership with direct reports

Nice-to-have

  • Experience analytics implementation
  • Sentiment measurement tools
  • White-glove service delivery mindset
  • Proactive service model design
  • Continuous improvement culture

Key Requirements

  • Undergraduate degree plus 10+ years relevant experience
  • Graduate degree plus 8-10 years relevant experience
  • 5+ years leading teams with direct people management
  • Proven VIP/white-glove IT support experience
  • Direct interaction experience with C-suite leaders

Work Rights

Not specified

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