Senior Technical Project Manager

Sparq

United States
Competitive salary; bonus opportunities available;...
Remote
Java ops pre-triage management
Tier 1-3 escalation coordination
.net application support oversight
The role involves leading daily Java Ops pre-triage and managing Tier 1-3 escalations to ensure timely issue resolution

Job Summary

  • The role involves leading daily Java Ops pre-triage and managing Tier 1-3 escalations to ensure timely issue resolution.
  • Candidates must leverage AI tools to streamline tasks and partner with cross-functional teams using ITIL processes.
  • The position offers competitive salary, bonus opportunities, robust benefits, and a remote or hybrid work environment.

Matching Summary

The role involves leading daily Java Ops pre-triage and managing Tier 1-3 escalations to ensure timely issue resolution.

Salary

Competitive salary; Bonus opportunities available; Robust benefits package including matching 401(k) and PTO

Skills & Requirements

Must-have

  • Java Ops pre-triage management
  • Tier 1-3 escalation coordination
  • .NET application support oversight
  • ITIL-based incident management
  • ServiceNow or Cherwell experience
  • Central Time Zone availability

Nice-to-have

  • Hands-on AI tool adoption
  • Mentorship of distributed consultants
  • Executive-ready reporting skills
  • Continuous improvement mindset
  • Collaborative team culture fit

Key Requirements

  • Must be authorized to work in the U.S. without sponsorship
  • Availability to work Central Time Zone business hours
  • Full understanding of software development life cycle

Work Rights

Must be authorized to work in the U.S. without sponsorship

Tailored Resume

Cover Letter