The CSC Supervisor 3 is responsible for the operation and maintenance of a Customer Service Center (CSC) and serves as a supervisor in a high-volume center
Job Summary
The CSC Supervisor 3 is responsible for the operation and maintenance of a Customer Service Center (CSC) and serves as a supervisor in a high-volume center.
This position supervises the daily activities of a staff of Identity and Driver Credential Specialists, monitors and reviews individual and team performance.
State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.
Matching Summary
The CSC Supervisor 3 is responsible for the operation and maintenance of a Customer Service Center (CSC) and serves as a supervisor in a high-volume center.
Skills & Requirements
Must-have
Supervise daily activities
Monitor and review performance
Manage customer service flow
Prepare operational and accounting reports
Respond to Executive Management Team
Nice-to-have
Maintain a positive attitude
Receptive to change
Develop strong partnerships
Motivate, coach managers and staff
Key Requirements
High school diploma or GED
Four years of experience as Identity and Driver Credential Specialist 2
Six years of experience in Driver Services Administration