Customer Experience Operations Manager

Domain / CoStar Group

Hybrid
8+ years leadership experience
Customer support strategy and operations
Freshdesk or similar cx platforms
The Customer Experience Operations Manager position at Domain/CoStar Group involves leading a large customer support team and optimizing operations to enhance service quality. The ideal candidate will have extensive experience in customer experience and operations management, particularly in tech or high-volume environments, and will be responsible for driving transformation and efficiency across the organization

Job Summary

  • This senior leadership role oversees customer support strategy and operations for Realhub and Campaigntrack while leading a large Philippines-based team.
  • The successful candidate will drive continuous improvement by partnering with Product and Sales to turn customer insights into product enhancements and revenue opportunities.
  • Domain, part of CoStar Group, offers a hybrid work setup, access to Perkbox discounts, LinkedIn Learning, and top-notch mental health support.

Matching Summary

Match Score: 85

The Customer Experience Operations Manager position at Domain/CoStar Group involves leading a large customer support team and optimizing operations to enhance service quality. The ideal candidate will have extensive experience in customer experience and operations management, particularly in tech or high-volume environments, and will be responsible for driving transformation and efficiency across the organization.

Skills & Requirements

Must-have

  • 8+ years leadership experience
  • Customer support strategy and operations
  • Freshdesk or similar CX platforms
  • Workforce management and capacity planning
  • Leading PH-based distributed teams

Nice-to-have

  • Real estate software experience
  • Postgraduate qualifications in operations
  • Fintech or high-volume environment background
  • Strong stakeholder management skills
  • Experience with transformation initiatives

Key Requirements

  • Minimum 8+ years of leadership experience
  • Bachelor's degree in relevant discipline required
  • Deep understanding of service levels and frontline delivery

Work Rights

Not specified

Tailored Resume

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