Team Leader Customer Service

Alfred Kaercher SE Co KG

Shah Alam, MY
On-site
End-to-end order management cycle
Customer-centric support
Team performance tracking
Lead the end-to-end order management cycle and serve as the central customer contact point for pre- and post-sales support to drive customer satisfaction

Job Summary

  • Lead the end-to-end order management cycle and serve as the central customer contact point for pre- and post-sales support to drive customer satisfaction.
  • Oversee daily team operations, conduct coaching, manage performance against service metrics, and foster a collaborative, high-performance team culture.
  • Ensure accurate order processing, manage delivery exceptions, act as an escalation point for logistics issues, and oversee CRM and data governance.

Matching Summary

Lead the end-to-end order management cycle and serve as the central customer contact point for pre- and post-sales support to drive customer satisfaction.

Skills & Requirements

Must-have

  • End-to-end order management cycle
  • Customer-centric support
  • Team performance tracking
  • SAP systems experience
  • CRM system management
  • Operational KPI reporting

Nice-to-have

  • High-performance team culture
  • Proactive solution identification
  • Cross-departmental coordination
  • Continuous system improvement

Key Requirements

  • Diploma or Bachelor’s degree
  • 2-3 years relevant experience
  • 1-2 years supervisory/team lead role
  • B2B and/or B2C operations experience
  • Proficiency in English and Bahasa Malaysia

Work Rights

Not specified

Tailored Resume

Cover Letter