Job Summary

• The Director of Client Research and Analytics will design, execute, analyze, and deliver experience research program insights for various functions or business units and will influence key customer experience decisions to improve the customer's end-to-end retirement journey.
• This role leads the analytic plans to identify current market sector trends, customer patterns and friction points that impact client health metrics.
• The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates.

Matching Summary

Salary

Base: $145,000/yr - $197,000/yr; Bonus/Equity: Participation in an incentive program linked to performance; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Key Requirements

• Minimum 5+ years experience
• University Degree Preferred
• Advanced expertise in research design
• Statistical analysis and interpretation
• Executive Communication & Stakeholder Influence

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