Competitive compensation; bonuses based on perform...
On-site
10-12 years professional experience
5 years leadership experience in employment services
Experience with salesforce or genesys platforms
This role plays a key part in shaping and expanding the DHS Customer Service Center to support critical human services programs
Job Summary
This role plays a key part in shaping and expanding the DHS Customer Service Center to support critical human services programs.
The position offers comprehensive benefits including unlimited time off, competitive compensation with performance bonuses, and a 401K retirement plan.
Candidates must possess strong leadership skills to guide Business Process teams and oversee operational metrics for service delivery.
Matching Summary
This role plays a key part in shaping and expanding the DHS Customer Service Center to support critical human services programs.
Salary
Competitive compensation; Bonuses based on performance included; Not specified
Skills & Requirements
Must-have
10-12 years professional experience
5 years leadership experience in employment services
Experience with Salesforce or Genesys platforms
Onsite work in Little Rock AR required
Strong organizational and business management skills
Nice-to-have
Medicaid program experience
PMP certification preferred
Strategic planning and problem solving abilities
Financial management expertise
Change management practice experience
Key Requirements
Bachelor's degree or equivalent combination of education and experience
Minimum 10-12 years relevant professional experience
Minimum 5 years leadership in adult learning or workforce development
Willingness to work onsite in Little Rock, Arkansas