Customer Satisfaction Data Analyst

CHUBB FIRE & SECURITY

Blackburn, BB1 2PR, United Kingdom
£42,000 - £50,000; not specified; 25 days holiday,...
Onsite
Collect customer feedback data
Analyze trends and patterns
Measure customer satisfaction metrics
Chubb Fire & Security is seeking a Customer Satisfaction Data Analyst to join their Customer Excellence Team in Blackburn. The ideal candidate will have strong analytical skills and a passion for improving customer experiences. This full-time position offers a competitive salary and a range of employee benefits

Job Summary

  • Chubb Fire & Security is looking for a Customer Satisfaction Data Analyst to join their Customer Excellence Team.
  • The role involves collecting and analyzing customer feedback, measuring satisfaction metrics, and creating reports to recommend improvements.
  • The company offers a 'people first' culture, extensive training, and a comprehensive benefits package including a competitive salary and pension scheme.

Matching Summary

Match Score: 85

Chubb Fire & Security is seeking a Customer Satisfaction Data Analyst to join their Customer Excellence Team in Blackburn. The ideal candidate will have strong analytical skills and a passion for improving customer experiences. This full-time position offers a competitive salary and a range of employee benefits.

Salary

£42,000 - £50,000; Not specified; 25 days holiday, plus bank holidays, Free Onsite Parking, Cycle to Work Scheme, Employee Referral Scheme (£1000), Company Pension Scheme, Life Assurance (4 x Basic Salary), Employee Scholarship Scheme, Central Benefits Platform, Health & Wellbeing Resources, Bravo Awards

Skills & Requirements

Must-have

  • Collect customer feedback data
  • Analyze trends and patterns
  • Measure customer satisfaction metrics
  • Create reports and dashboards
  • Strong analytical and problem solving skills
  • Familiarity with survey tools and analytics software

Nice-to-have

  • Genuine people first culture
  • Empathy and understanding of customer behaviour
  • Attention to detail and pattern recognition
  • Collaborate with cross-functional teams

Key Requirements

  • Ability to interpret data and communicate insights clearly

Work Rights

Not specified

Tailored Resume

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