Customer Relationship Representative

Chevrolet Of South Anchorage

Novi, MI, United States
**
Customer service professional
Call sales customers for follow-up
Coach team members on communication
** Chevrolet of South Anchorage seeks a Customer Relationship Representative with a strong customer service background to enhance the buying experience at their dealership. The role involves training, process management, and customer follow-ups, focusing on improving satisfaction and communication. **

Job Summary

  • We are part of the Lithia Motors family, the fourth largest auto dealership group in the country with over 180 stores.
  • Responsibilities include leading CR process management, calling sales customers to follow up on their experience, and coaching team members on customer communication skills.
  • The role offers the opportunity to work in a positive team environment focused on providing customers with an honest, simpler buying experience.

Matching Summary

Match Score: 75

** Chevrolet of South Anchorage seeks a Customer Relationship Representative with a strong customer service background to enhance the buying experience at their dealership. The role involves training, process management, and customer follow-ups, focusing on improving satisfaction and communication. **

Skills & Requirements

Must-have

  • Customer service professional
  • Call sales customers for follow-up
  • Coach team members on communication
  • Manage CR process at stores
  • Available on Saturday

Nice-to-have

  • Positive team environment
  • Administer Employee Satisfaction Survey
  • Maintain knowledge of Performance Dashboard
  • Draft response letters to DOJ

Key Requirements

  • Excellent time management skills
  • Available on Saturday

Work Rights

Not specified

Tailored Resume

Cover Letter