Team Lead, Fraud & Dispute Operations

282

Sydney, Australia
Experience leading high performing banking teams
Strong understanding of fraud and dispute processes
Proven ability to manage performance and coach team members
This role involves leading a team responsible for managing fraud investigations and dispute cases across ING's products

Job Summary

  • This role involves leading a team responsible for managing fraud investigations and dispute cases across ING's products.
  • The position requires overseeing investigations to ensure accurate, timely case resolution while maintaining regulatory compliance.
  • Candidates will benefit from discounted health insurance, an additional rest day, and an IMPACT volunteer day.

Matching Summary

This role involves leading a team responsible for managing fraud investigations and dispute cases across ING's products.

Skills & Requirements

Must-have

  • Experience leading high performing banking teams
  • Strong understanding of fraud and dispute processes
  • Proven ability to manage performance and coach team members

Nice-to-have

  • Subject matter expertise in Fraud Operations
  • Ability to identify process improvements
  • Effective stakeholder management skills

Key Requirements

  • Experience leading a high performing team within banking
  • Strong understanding of fraud, disputes, or risk processes
  • Sound decision-making capability

Work Rights

Not specified

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