Senior Genesys Voice Network Engineer

Unisys UK

Bangalore, India
6+ years voice & cloud contact center experience
3+ years cloud contact center as a service
Support for ip phones and video endpoints
You will be responsible for supporting Telecom infrastructure and associated technologies

Job Summary

  • You will be responsible for supporting Telecom infrastructure and associated technologies.
  • This role involves providing support for the Global Contact Center ACD and video conferencing systems.
  • You will coordinate vendor maintenance requests and resolve carrier problems.

Matching Summary

You will be responsible for supporting Telecom infrastructure and associated technologies.

Skills & Requirements

Must-have

  • 6+ years Voice & Cloud Contact Center experience
  • 3+ years Cloud Contact Center as a Service
  • Support for IP phones and video endpoints

Nice-to-have

  • Ability to work in a 24x7 Support environment
  • Coordination with communications carriers
  • Active participation in disaster recovery plans

Key Requirements

  • 6+ years of experience
  • 3+ years with Cloud Contact Center technologies
  • Basic understanding of Network Infrastructure Design

Work Rights

Not specified

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