Technical Support Manager - Level 2 (salesforce)

Thomson Reuters Corporation

Not specified; not specified; comprehensive benefi...
Hybrid
7+ years software development experience
3+ years leadership role experience
Salesforce architecture and administration
This role leads a high-performing team of SRE specialists providing world-class support for Commercial Engineering applications across the globe

Job Summary

  • This role leads a high-performing team of SRE specialists providing world-class support for Commercial Engineering applications across the globe.
  • The company offers a flexible hybrid work model with up to 8 weeks of work-from-anywhere time annually and comprehensive mental health benefits.
  • Leaders are expected to drive continual service improvement while fostering a culture that leverages AI-enabled tools for operational efficiency and decision-making.

Matching Summary

This role leads a high-performing team of SRE specialists providing world-class support for Commercial Engineering applications across the globe.

Salary

Not specified; Not specified; Comprehensive benefit plans including vacation, mental health days, and tuition reimbursement

Skills & Requirements

Must-have

  • 7+ years software development experience
  • 3+ years leadership role experience
  • Salesforce architecture and administration
  • DevOps processes and deployment tools
  • Cloud infrastructure management AWS Azure
  • Incident management and SLA delivery
  • Team coaching and performance management

Nice-to-have

  • Certinia knowledge preferred
  • AI-enabled tool adoption experience
  • ITIL Certification preferred
  • Copado or GitHub platform experience
  • JavaScript frameworks and libraries
  • Continuous learning culture mindset
  • Strategic roadmap collaboration skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Fluent English speaking and writing skills
  • Proven track record managing distributed application systems
  • Experience with CRM core knowledge and sales cloud
  • Strong stakeholder management and conflict resolution skills

Work Rights

Not specified

Tailored Resume

Cover Letter